Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an excellent opportunity to join a dynamic and growing company in the area.

Duties:
- Analyze customer inquiries and provide appropriate solutions or responses
- Handle incoming customer calls and emails in a professional and timely manner
- Assist customers with product inquiries, order status, and returns
- Enter customer information and interactions accurately into the database
- Maintain a high level of product knowledge to effectively address customer concerns
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience
- Provide support in resolving any technical issues customers may encounter

Requirements:
- Previous experience in customer service or a related field is preferred
- Excellent phone etiquette and strong communication skills in English; bilingual abilities in Spanish are a plus
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Availability to work flexible hours, including evenings and weekends if required

Join our team as a Customer Support Representative and enjoy the opportunity to make a difference in our customers' experience. We offer competitive compensation, ongoing training, and opportunities for career growth within our organization.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this exciting opportunity.

Job Types: Full-time, Part-time

Pay: $27.00 - $29.05 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 4 years
• 5 years
• 6 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Yuma, AZ 85364: Relocate before starting work (Required)

Work Location: In person